Häufig gestellte Fragen

A sealed unit — case, box, or pack — is the last point in the chain that can be proven untouched. We never open, search, or repack — so the guarantee is structural rather than a promise.

It depends on the product line and the set. Every listing publishes the exact configuration for that unit — boxes per case, packs per box, cards per pack and gross mass where it applies — taken from the distributor spec. If a figure is not listed it is because we have not verified it, and we would rather leave it out than guess.

Yes, at every level we sell — case, box, pack, or single unit. Each one arrives from an authorised distributor with the original seal and marks intact and is photographed on intake.

We check it against the distributor invoice it came with, confirm the packaging is intact and the factory seal unbroken, and photograph it on arrival. Distributor labels are removed from the outer box before dispatch — the factory seal is never touched.

In our own indoor warehouse, between 20 and 25 °C and 30–45 % relative humidity depending on the season — controlled conditions, not a laboratory. Stock sits on racking, never on the floor and never under other stock. We do not claim a climate chamber, because we do not run one.

In the packaging it arrived in, with the distributor labels removed so the outer carton does not advertise the contents or where it was bought. Insured at full declared value, signature required on delivery. We do not repack sealed product into other packaging — every extra handling step is another chance to damage a unit whose whole value is that it is untouched.

Yes, on allocated product. Contact the desk to reserve an allocation; the balance is settled before dispatch. If the allocation is cut, any deposit is refunded in full.

Because a game only survives if people are playing it. A set that goes from distributor to reseller to a shelf, and never reaches a table, looks like a sale and behaves like a slow leak — fewer players next season, thinner events, and a line that quietly dies.

So we are not trying to be the place product goes to sit. We would rather be the route it takes to get to somebody who opens it. That is also why we hold part of every allocation back from public listing: the fastest buyer and the right buyer are not always the same person.

Yes. There is a room in Barberà del Vallès (Barcelona) with tables, and people already play there.

What it is not yet is a shop counter — there is no over-the-counter retail or order collection at this stage, so every order still ships insured. When that changes it will say so here first.

Not yet, and we would rather say that plainly than dress it up. No leagues, no tournaments, no accreditation under our own banner so far.

What already exists is the part that has to come first: allocation set aside for it. Stock is being reserved for organised play before there is a calendar to spend it on, because a shop that builds the calendar first and then goes looking for product ends up cancelling events. When dates exist, they will be published here.

Two things, and neither is a loyalty scheme.

The first is supply: sourcing sealed product through authorised distribution and documenting its custody from intake to dispatch, so what you receive is provably what left the distributor.

The second is where that supply is pointed. A reserved share of each allocation is kept for play — tables, clubs and organisers — instead of going entirely to whoever refreshes a page fastest. Priority Boarding is the invitation-only side of the same idea, for buyers who need allocation confirmed before a public listing opens.

Vier Dinge, an denen wir festhalten und die wir auf unserem Spielbereich erwarten: jeder Platz offen, Regeln wie geschrieben, Unterrichten von Neulingen, und Produkt, das als Bestand im Transit behandelt wird, nicht als Investition.

Es ist keine Dekoration. Das letzte ist eine Versorgungsentscheidung – ein reservierter Anteil jeder Kontingent wird von der öffentlichen Auflistung für das Spielen zurückgehalten – und die ersten drei sind, was wir von jemandem erwarten, der die Tische nutzt, sobald Veranstaltungen laufen.

Es ist eine faire Frage, und die ehrliche Antwort ist, dass wir nicht kontrollieren können, was jeder Käufer mit einem Case tut, sobald er ihn verlässt. Was wir kontrollieren können, ist, wohin die Kontingent zeigt.

Ein Teil jeder Kontingent erreicht nie die öffentliche Auflistung – er wird zum organisierten Spielen aufbewahrt. Prioritätseinsteigen existiert, damit Käufer, die Produkt tatsächlich zu Spielern bewegen, Bestand vor einem Launch bestätigt bekommen, anstatt ihn an denjenigen zu verlieren, der eine Seite am schnellsten aktualisiert. Und wir würden lieber einen Case an jemandem verkaufen, der ihn an einem Tisch öffnet, als eine Palette an jemandem, der sie lagert, auch wenn die Palette der einfachere Verkauf ist.

Yes. The floor in Barberà del Vallès is open Monday to Saturday, 16:30–20:30, for pickup and in-person purchase — the same tables organised play runs on. It's a small space still finding its full footing, so this is the minimum viable version of walk-in retail rather than the finished one, but it is open now.